Most software that is hard to use was never designed; it was assembled one screen at a time. We work out how the thing should behave before anyone draws how it should look.
What this usually includes
- Talking to the people who will use it, and watching how they work today
- User flows and wireframes — the order of things, before the colour of things
- Interface design in your brand, with every state drawn: empty, loading, error and the one with too much data in it
- A design system small enough to be followed
Built by us, or handed over
If we are building it too, design and code move together and nothing is lost in a handover. If your own team is building it, you get files they can build from and a walkthrough of the decisions behind them.
Scoped in writing first
Every engagement starts with a written scope: what gets built, what it costs, and when it lands.